Simplicity Cremations is continuously monitoring and responding to this outbreak and advice from the UK Government. This Q&A will be updated as more is known about COVID-19, how it spreads and how it is affecting people.
Can I arrange a funeral?
Yes. We are able to arrange funerals as we normally do, providing high standards of care and service for families and their loved ones.
Although we are trying to ensure we can provide as much of our service as possible there are some restrictions in place to meet the governments social distancing guidelines. This includes limiting our Intimate and Attended Services to a maximum of 10 mourners.
We will be able to provide you with full details of any impact on our service delivery during the arrangements.
How do I arrange a funeral if I am self-isolating?
Arranging a funeral with Simplicity Cremations can be done entirely over the phone and we will able to provide full advice and guidance to you at this time.
Will the funeral be delayed?
No. Right now, funerals can be arranged as usual with no impact on timings.
However, there is every possibility that as current events progress this may change.
Please call us if you need to arrange a funeral and we will be able to give you the most up to date guidance.
Can I delay the funeral?
Our unattended service does not provide the flexibility to delay or choose the date of cremation.
For our Intimate and Attended services – At the moment we are able to arrange funerals as normal, meaning delays and flexibility on timings is possible.
Please speak to us to discuss your specific requirements.
How many people can attend the funeral I am organising?
Our unattended service does not allow for mourners to attend as normal.
In line with the most recent government guidance, our Intimate and Attended services will now be limited to 10 people.
My loved one has passed away as a result of Coronavirus. Can you help?
Yes, we are able to arrange a funeral for your loved one. Because of the circumstances, we will arrange for a senior member of our team to contact you to discuss how this can be done.
Can I attend a funeral?
If you have arranged an intimate or attended service then up to 10 people will be allowed to attend the service. All those attending will be expected to follow government guidelines on social distancing.
Anyone suffering with COVID-19 or self-isolating should not attend a funeral service under any circumstances.
I’m self-isolating / can’t attend the funeral in person, how else can I view the service?
If anyone is self-isolating or suffering from COVID-19 they should not attend the crematorium at all.
We are working closely with our crematoria colleagues to see how we may be able to stream services in the near future, however, for now, this is not possible.
Individuals attending with the necessary device and airtime plan could video call someone who is self-isolating as an alternative solution.
How can I ensure I stay as safe as possible whilst attending a funeral?
Mourners who are not part of the same household are advised to stay the recommended 2 metres apart from each other and avoid shaking hands or making other physical contact.
Can I still collect donations at the funeral?
In the current context, the safest way for you to collect donations on behalf of your loved one would be via an online platform, e.g. Justgiving, as donation boxes present unnecessary risk to mourners and crematoria staff at the current time.
What hygiene measures are you putting in place?
We already operate with the highest levels of hygiene and safety standards across all of our locations. However, we have implemented additional cleaning routines and procedures in line with guidance from Public Health England to ensure the safety of our staff and all visitors.
If I have to cancel the funeral, do I get a refund?
Yes – we will only charge for services we have carried out on your behalf.
I can’t afford to pay for the funeral, what can you do to help?
We recognise this is a difficult time for everyone, with many people in unexpected financial circumstances.
Simplicity offer a range of different services to suit most budgets.
Please give us a call and we will see how we can help and also provide guidance on if you are eligible for financial support from the government
Are you charging families that need to keep their loved one in your care for longer than usual?
No – there are no additional costs if we have to care for your loved one for a longer period of time.
Can I visit the memorial site?
Yes you can, if you can easily get to our locations as part of your daily exercise permitted by the government.
Although people should expect to follow overarching government guidelines on social distancing. Especially those individuals deemed to be most at risk.
What happens if the crematorium has to close?
We have access to 46 Crematoria throughout the UK.
For unattended services – we will still be able to complete your service using an alternative crematorium.
For Intimate or Attended services, we will provide an alternative crematorium. In this instance it is likely that the crematorium will not be as local as the original.
Can I organise an attended service?
Yes, we are still able to arrange both our Intimate and Attended Cremation services - although there are a maximum of 10 people allowed to attend.
Those attending should expect to follow overarching government guidelines on social distancing. Especially those individuals deemed to be most at risk.
Is a direct cremation the best option if we can't attend?
A direct cremation or unattended service is an ideal service if you can’t attend.
Are you going to limit the number of people who can attend the service?
As of Wednesday 25th March, we will be limiting the number of mourners entering our chapels to 10 people.
Will the return of ashes be affected?
Right now we continue to manage the return of ashes as normal.
However, if you have arranged for ashes to be delivered, there may be a slightly longer timescale than normal as we deal with a reduced level of staff.
Can the curtains remain open?
If the crematorium has curtains they will need to close during the committal.
Can I still buy a Funeral Plan?
Yes – you can buy online or give us a call.
Have you changed the price of a Funeral Plan due to Coronavirus?
No – all our prices remain as normal.
What should I do if I am having difficulty paying my instalments?
If you are having difficulty paying for your plan or you would like to discuss any concerns you may have, please call us on 0800 484 0531.
I suspect I may have coronavirus, does this affect my funeral plan?
No, having Coronavirus does not affect your funeral plan, and does not stop you taking out a new funeral plan.
Does the recent fall in the stock market affect the ability of the Trust to pay for my funeral?
No. The services included in a Simplicity Plan are guaranteed to be delivered irrespective of any movements within the value of the Trust.
What if certain items within my funeral plan are not available due to coronavirus?
Right now we are able to offer nearly all the services included within our Funeral Plans. The situation is changing regularly but we continue to work with Government and follow public health guidelines.
This may mean in the coming weeks the way funerals are arranged has to change or there may be limitations to the services we can offer.
We will do our best to meet the needs of our clients, while staying aligned to Government advice and will discuss this during any arrangements.
Need to talk?
Do you need further support or advice? Our team are available 24 hours a day, 7 days a week.